Offre d'emploi Previous Next Investigation Officer Référence 164256 Localisation Dakar / Sénégal Expiration 23 Octobre 2026 Offre visitée 249 fois Catégories Marketing, Communication Communication, Marketing, Médias . Description de l'offre Job Description- Investigation Officer Essential Duties and Responsibilities • Track and follow up on suspected fraud cases, mitigate credit and operational risks, and strictly comply with company investigation procedures.process is adhered to. • Responsible for tracking and following up on all suspected fraud cases, mitigating fraud and credit risks while complying with standard operational processes. • Identify and assess operational and credit risks, dig into suspicious behaviors and summarize various fraud tactics and scam methods. • Analyze and cross-match customer and order data to identify new fraud scenarios and hidden risk patterns. • Conduct necessary offline verification and customer confirmation to support accurate risk judgment. • Verify customer and sales agent submitted information, and assess customer repayment willingness through case investigation. • Resolve pending fraud cases with logical investigation skills and complete standardized case reports. • Review loan application processes and agent operation behaviors during case follow-up. • Perform related duties as assigned by supervisor and maintain full compliance with company policies and procedures. Education and/or Work Experience Requirements • Minimum Licence (BAC+3) / Maîtrise (BAC+4) Certification. • Able to work independently with minimal supervision in daily case tracking and risk work.. • Possess strong problem-solving, case analysis and risk judgment capabilities. • Strictly maintain confidentiality of customer sensitive information and fraud case data. • Capable of working under pressure and stably handling batch suspected fraud cases. • Excellent verbal and written communication skills for internal coordination and external customer verification. • Proficient in MS Office (Word, Excel, Outlook) for case sorting, data statistics and report filing. • Self-motivated with positive work attitude, able to meet task deadlines under pressure. • Capable of independently completing assigned case follow-up and investigation tasks as required. Physical Requirements • Must have an Android smartphone. • Must be able to talk, listen and speak clearly on telephone • Proficient in both spoken and written French and English for daily investigation, report filing and cross-team communication Pour continuer, connectez-vous Connexion candidat Bienvenue. M erci de vous connecter pour accèder aux services de Senjob. investigation-officer_e_164256.html Login ou Email Password ----- OU CONNECTEZ-VOUS AVEC ----- Vos informations oubliées? RÉCUPÉREZ VOS INFOS ICI Vous êtes nouveau? CRÉEZ VOTRE COMPTE Partagez cette offre ces offres aussi pourraient vous intéresser Titre du poste Localité Expiration Gestionnaire de Projet Sénégal 17 Octobre Stagiaire Testeur Développeur d’Application & Assura... Sénégal 13 Octobre Développeur Automaticien QA Sénégal 22 Octobre Chargé(e) de Projet (Project Officer) Sénégal 04 Novembre Cloud Engineer Sénégal 20 Octobre Cloud Engineer Sénégal 20 Octobre Project Data Analyst Sénégal 14 Octobre Développeur(euse) Full Stack Sénior – orienté Back... Sénégal 31 Octobre Administrateur Systèmes Sénégal 30 Octobre Ingénieur Ordonnancement, Pilotage, et Coordination Sénégal 20 Octobre