Job Title: Alarm Controller Supervisor

Location: Lusaka

Employment Type: Full-time

Armaguard Security Limited is a leading security services provider and is inviting applications from suitably qualified and experienced candidates to fill the position of Alarms Controller Supervisor.

Overall Job Description

The Alarms Controller Supervisor will be responsible for the day-to-day supervision of the Monitoring/Control Centre, ensuring that all alarm signals are monitored, processed, and responded to promptly and in accordance with company procedures. The role involves supervising alarm controllers, coordinating with response teams, maintaining accurate records, and ensuring high standards of service delivery to clients at all times.

Key Responsibilities

Supervise and coordinate the activities of alarms controllers on all shifts
Ensure all alarm activations are handled promptly and according to standard operating procedures.
Enforce standard operating procedures and compliance with company policies
Escalate incidents to response teams, technicians, and management as required
Prepare duty rosters, manage shift handovers, and ensure adequate staffing
Ensure accurate logging, reporting, and documentation of all incidents
Train, mentor, and discipline alarms controllers where necessary
Handle client inquiries, complaints, and incident follow-ups professionally
Liaise with response teams, technicians, and management
Any other duties as maybe assigned

Minimum Qualifications and Requirements

Grade Twelve (12) Certificate
Diploma in in Information Technology or equivalent
Minimum of 3 years’ experience in an alarm monitoring or control room environment
Supervisory or team-lead experience will be an added advantage
Good communication, leadership, and decision-making skills
Computer literate with basic reporting skills
Ability to work shifts, including nights, weekends, and public holidays
High level of integrity, reliability, and professionalism

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Method of Application

Interested candidates are invited to submit their CV, cover letter, and copies of relevant certifications to ARMAGUARD SECURITY LIMITED PLOT NO. 730/731 CHACHACHA ROAD, LUSAKA or send your full application to hr4@armaguard.co.zm as ONE PDF DOCUMENT.

Application should be addressed to:

The Group Human Resource Manager Armaguard Security Limited

Cha Cha Cha Road P.O Box 30179 Lusaka, Zambia

Closing date of receiving applications will be 13 FEBRUARY, 2026.

Note: Only shortlisted candidates will be contacted for an interview

AKIL