Overview: As our Senior Manager, Social Media Monitoring, you will be at the forefront of understanding public sentiment, identifying emerging trends, and safeguarding our brand's image across all digital platforms. You will develop and implement sophisticated monitoring strategies, transform raw data into actionable insights, and guide our communication efforts with precision and foresight.

Responsibilities:

Lead and Evolve Monitoring Strategies: Design, implement, and continuously refine comprehensive social media monitoring frameworks to track brand mentions, industry trends, and competitor activities.
Insight Generation & Analysis: Conduct deep-dive analysis of social media data, identifying key themes, sentiment shifts, and potential reputational risks or opportunities.
Strategic Reporting: Prepare and present insightful reports to senior leadership, offering strategic recommendations based on monitoring findings to inform marketing, PR, and business development.
Crisis & Reputation Management: Play a pivotal role in real-time issue detection and crisis management, providing rapid analysis and support to protect brand integrity.
Cross-functional Collaboration: Work closely with marketing, communications, and product teams to ensure consistent messaging and proactive engagement strategies.
Tool & Technology Optimization: Evaluate and leverage advanced media monitoring tools and technologies to maximize efficiency and effectiveness.

Skills & Technologies: This role demands expertise in Social Media platforms, advanced Media Monitoring techniques, meticulous Monitoring processes, and sharp Analysis skills. Proficiency in leading social listening tools and a strong understanding of digital analytics are essential.

Growth Opportunities: This position offers significant potential for professional advancement within a fast-paced and evolving industry. You will have the chance to shape best practices, mentor junior colleagues, and contribute directly to the strategic direction of our digital presence.

Team & Culture: Join a collaborative, forward-thinking, and results-driven remote team that values innovation, proactive problem-solving, and continuous learning. We foster an environment where your expertise is recognized and your contributions make a tangible difference.

Impact: Your work will directly influence our brand's public perception, inform critical business decisions, and play a vital role in maintaining our competitive edge in the market. You will be a key architect of our digital reputation.

AKIL